Post-Cruise Inquiries
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You could use your phone like normal and place calls and text messages by connecting to the cell provider on the Royal Caribbean ship, but this comes with a heft roaming cost. Calls made from your Royal Caribbean ship to somewhere on land (ship to shore) can be made from your stateroom phone and also costs $7.95 per minute, billed to your SeaPass account. The best part of relying on the cruise ship phones to reach someone else onboard is it's totally free. Royal Caribbean cruise ships range in a guest capacity of about 2,000 to 6,500, so finding one person onboard is not always a simple task. Royal Caribbean is active on several social media platforms, including Twitter, Facebook, and Instagram.
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Some people do this because they believe Royal Caribbean monitors certain sites. While this may be true, that doesn't mean they reach out to customers on unofficial sites to help them with their problem. I hear from so many cruisers who complain they emailed the cruise line to get an answer and haven't heard back, and that tells me emailing is not as efficient as the other ways outlined in this article. It's a benefit you receive as a loyal cruiser, so you may as well take advantage of it before trying the main phone numbers. One of the best ways to get your concern routed efficiently is to contact Royal Caribbean on social media.
Can I link reservations together to make bookings with friends and family?
Time and time again, I see anecdotal evidence from Royal Caribbean Blog readers who reach out to Mr. Bayley via email and get a prompt response. This is especially true for complicated issues related to a personal experience on a ship. One of the best reasons to use a good travel agent is to get answers to tough questions or problems you run into with the cruise line. VOOM SURF & STREAM is the highest speed internet package which supports web browsing and streaming videos on sites like YouTube, Netflix, etc.
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Almost everyone has a cell phone with them and your cell phone will function while on a cruise, although the cost of doing so will vary greatly. If your cruise was cancelled by the cruise line, you can avoid waiting on the phone to cancel by using an online form. If you want a FCC, there is nothing extra to do, as it will automatically be selected for you by a certain date. While phones are easy, contacting Royal Caribbean on social media has proven to be a very effective and quick way to get answers too. We are here to help with reservations, Crown & Anchor memberships and general questions.
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This section is where you can purchase stateroom surprises and decor that will be delivered to your stateroom on embarkation day. Prices for photo packages can vary, but expect to pay around $140 for 50 prints/digitals, $110 for 10 prints/digitals, and $68 for 5 prints/digitals. If you plan to purchase professional photos taken by Royal Caribbean’s photographers, a photo package will offer a better deal than purchasing each picture individually. VOOM SURF supports web browsing but does not have the same speed as the stream package.
We were told that they would book all of our shows, dinners, entertainment, and any other special requests that we have. Once you find a cruise add-on you’d like to purchase, click the “Reserve” button. You’ll be prompted to select the guest, date, and time for each purchase. Utilizing Royal Caribbean's in-room phones and phones in common areas is a simple way to communicate with guests onboard your ship and onshore. If you’re planning a cruise vacation with Royal Caribbean, you may have some questions about the booking process or other details of your trip.
POST-CRUISE INQUIRIES
Everything from catamaran tours to sushi making classes can be reserved on the Cruise Planner site. To access the Cruise Planner site, go to Royal Caribbean's website and click "Sign in" on the top right corner. Once you've signed in, you should see a list of your upcoming cruise(s). There is no cost to use Royal Caribbean's app (this changed in 2023, as there used to be a charge). If set up correctly on your phone, your calls, texts will be routed through Voom.
Social Media
Royal Caribbean already has a customer loyalty program with its Crown & Anchor Society, which offers benefits for repeat cruisers. Once reservations are linked together, you can purchase and reserve cruise add-ons for those guests in other staterooms. This is helpful when trying to reserve a specific dining time with guests outside your cabin. Royal Caribbean’s Cruise Planner is where you can book add-ons like shore excursions, drink packages, specialty restaurants, and internet packages. It’s your go-to place to see what is available on your upcoming cruise.
FREQUENTLY ASKED QUESTIONS
We will check our phones if there is free WiFi while in ports, but thought this would be helpful. I will also give out my TextNow number, but again, it will only work if/when we have free WiFi. Diamond Plus and Pinnacle members of Royal Caribbean's Crown and Anchor loyalty program have a dedicated number, which bypasses the lines.
Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to be a useful resource for keeping up to date with what's new and exciting with Royal Caribbean. If there's one waste of time in trying to get customer service, it's posting a lengthy message about your problem with the cruise line on a forum or message board. Sometimes there's barely a wait, while other times hold times can be over an hour. This is especially true when there is something out of the ordinary occurring, such as a new cruise booking release, weather impact to existing cruises, etc. It's very common for people booked on a cruise to have an issue they want to raise with Royal Caribbean. Whether it's something simple like re-pricing a drink package, or altering the reservation, there seems to be a lot questions about where to turn first.
If you are trying to reach a guest onboard the ship, you can make a call to their stateroom and optionally leave a message. Of course, it requires the guest to be in the room to answer the call and/or check the voicemail. This can result in "phone tag," where it seems like you are always missing each other. Overall, there are several ways to contact Royal Caribbean if you have questions about your upcoming cruise. Whether you choose to call, email, use social media, or live chat, their customer service team is always ready to assist you with any concerns or questions that may arise before or during your trip. Over the years, he has reached Pinnacle Club status with Royal Caribbean's customer loyalty program.
Finally, you can also contact Royal Caribbean on Instagram by sending them a direct message using their official account, @royalcaribbean. To contact them via Facebook, go to their official page and send them a message using the “Message” button located near the top right corner of their page. According to Royal Caribbean's website, in most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. The good news is refunds are flowing and being processed, but some of the older cancellations strangely take the longest to get through. If you still have questions, please call one of the numbers below so we can further assist you. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog.
Billing discrepancies, changes to your sailings, policy updates and more are usually in any good travel agent's wheel house. They may not directly address your concern, but often they inform whom to contact. If your question is fairly rudimentary, they can also answer questions for you. These new terms may or may not have any relationship to the existing Crown and Anchor society or Casino Royale programs. There are six tiers to the program, with some of the best benefits coming at the upper echelon of the program, with complimentary drinks, free WiFi access, and even a free cruise. Yes - e mail only prior to boarding - once on board should receive his extension to call if needed.
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